APPOINTMENTS & YOUR INFORMATION
Salon policies.
Your privacy.
Updated October 24, 2026 · Prepared for website launch
Who we are
Zuka Hair, operated by Jaelin LLC, is located at 15400 Biscayne Blvd, Suite 105, Miami, FL 33160. For questions about this policy, contact info@zukahair.com or (305) 940-3220.
Information you share
Contact forms collect your name, email, optional phone number, service interest, and message so we can respond. Careers applications collect your name, phone number, email, role and work preferences, plus any introduction or résumé you choose to provide. A résumé is optional. Marketing signup collects your name, email, and your permission to receive salon news and offers. Applying for a job or sending a question does not subscribe you to marketing.
How information is used and stored
The salon uses contact details to answer enquiries, application information to consider employment opportunities, and marketing details only for the purpose you opted into. Website records and uploaded files are stored on Render and are available through the salon’s private owner area. Authorised backup copies may be retained separately in secure storage. Technical information may also be processed by hosting and service providers to operate and protect the website.
Services we use
Resend sends the salon a short alert containing a record reference and a link to the private owner area. Your form message, résumé, and other application details are not included in that alert. Booking links open Meevo or GoDaddy; Zoom is used for online consultations. Those services process information submitted through them under their own terms and privacy policies. Instagram, TikTok, and Google review links also lead to external services. Google Fonts supplies website fonts and may receive technical connection information when your browser loads them.
Cookies and browser storage
A session cookie supports secure forms and private owner access. The marketing popup uses your browser’s local storage to remember dismissal for seven days. You can clear these through your browser settings; doing so may sign you out or cause the popup to appear again.
Retention and information requests
We retain information for the purpose it was collected, necessary business records, and applicable legal obligations. Employment records may need to be retained after an application has been considered. Contact us to request access, correction, or deletion of information you provided. We may need to verify your request and retain records where required for legal obligations or an unresolved matter. Information in protected backups may remain until that backup is replaced or securely removed.
Marketing preferences
You can withdraw marketing permission by contacting info@zukahair.com. Marketing signups currently record your interest; this website does not send marketing campaigns. An unsubscribe method must be included before any campaign service is activated.
Appointment deposits
A $50 deposit is required before a booking can be completed for an appointment with a scheduled service total over $100. The deposit is applied toward your service total; it is not an additional service charge. Free in-person and Zoom consultations do not require a deposit.
The deposit is handled through the salon’s booking process. Your booking cannot be completed until the required deposit has been paid.
Cancellations and rescheduling
Please give at least 24 hours’ notice before your appointment to cancel or reschedule. With at least 24 hours’ notice, your $50 deposit can be refunded or transferred to your rescheduled appointment. For customer-initiated cancellations or rescheduling with less than 24 hours’ notice, the deposit is non-refundable and is retained by the salon. A new deposit is required for a new booking that qualifies under the deposit policy.
No-shows
If you do not attend your appointment, it will be cancelled and the salon will retain your deposit. A new appointment and the applicable deposit are required to book again.
Late arrivals
If you are more than 15 minutes late, your appointment may be cancelled to avoid compromising your service or delaying other guests. If the appointment is cancelled because of your late arrival, the salon will retain your deposit. A new appointment and a new applicable deposit may be required. Please call the salon as soon as you know you will be late.
Service concerns and refunds
If you have a concern about a completed service, please contact us within seven days so we can discuss it promptly. Requests for an adjustment or refund are reviewed individually; any proposed follow-up work and its cost will be agreed before it begins. This request timeframe does not limit any rights you may have under applicable law.
These deposit rules apply to customer-initiated changes and missed appointments. They do not limit refunds or other rights required by applicable law. Any separate special-order condition must be disclosed and agreed before an order is confirmed. See our Terms & Conditions for booking and pricing information.